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ECTA Compliance

Updated July 2024

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Introduction

 

This Electronic Communications and Transactions Act (ECTA) Compliance Policy outlines the rules and procedures for electronic transactions conducted through our website, www.nexusdynamics.co.za. By using our website, you agree to comply with the terms outlined in this policy.

 

Information Disclosure

We provide clear and accessible information about our company, products, services, pricing, and terms of sale on our website, in compliance with ECTA requirements.

  • This information includes the following:

    • Company name and legal status

    • Physical address and contact details

    • Pricing of goods and services, including taxes and delivery costs

    • Terms and conditions of sale, including payment methods and security policies

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Offer and Acceptance

  • Our website provides mechanisms for users to make offers to purchase goods or services.

  • Acceptance of offers is communicated electronically, and confirmation of receipt of acceptance is provided promptly.

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1. Contract Formation

  • Contracts for the sale of goods or services are concluded electronically when both parties have agreed to the terms of the transaction.

  • We maintain records of electronic transactions and communications for a reasonable period, as required by law.

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2. Electronic Payment

  • We provide secure electronic payment methods for customers to complete transactions, ensuring the confidentiality and integrity of payment information.

  • Payment processes comply with Payment Card Industry Data Security Standard (PCI DSS) requirements and other relevant regulations.

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3. Consumer Rights

  • We respect consumer rights as outlined in the Consumer Protection Act (CPA) and other applicable laws.

  • Customers have the right to cancel transactions within the cooling-off period and request refunds according to our refund policy.

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4. Dispute Resolution

  • We provide mechanisms for resolving disputes arising from electronic transactions, including contact information for customer service and alternative dispute resolution procedures.

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5. Changes to This Policy

  • We may update this ECTA Compliance Policy to reflect changes in legal requirements or our business practices.

  • Any updates will be posted on our website with a revised effective date.

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6. Contact Us

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